TERMS OF SERVICE & CLIENT BILL OF RIGHTS

Roehm, LLC d/b/a Nashville Hypnosis

Last Updated: 02/04/202

1. CONTACT INFORMATION

Provider: Roehm, LLC d/b/a Nashville Hypnosis

Practitioner: Steve Roehm

Mailing Address: PO Box 865, Mt. Juliet, TN 37121

Phone: (615) 430-4735

Email: [email protected]

Website: www.NashvilleHypnosis.com

2. AGREEMENT & ACCEPTANCE

This agreement (“Agreement”) is entered into between Roehm, LLC d/b/a Nashville Hypnosis (“we,” “us,” “our”) and you (“client,” “you,” “your”).

By booking a session, submitting intake forms, signing electronically, or making any payment, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service.

This Agreement constitutes a binding contract under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act).

3. EDUCATION, TRAINING & LEGAL NOTICE

Our education, training, and credentials are posted at: www.NashvilleHypnosis.com

State of Tennessee Notice (Required by Law):

The State of Tennessee has not adopted educational and training standards for the practice of hypnotism. This statement of credentials is for informational purposes only.

Under Tennessee law:

We do not diagnose, treat, or prescribe medical or mental health conditions.
We do not recommend discontinuing medically prescribed treatments.
You may seek diagnosis or treatment from any licensed professional at any time.
You may refuse or discontinue hypnosis services at any time.
You have the right to be free from physical, verbal, or sexual abuse.
You have the right to know the expected duration of services and to assert any right without retaliation.

4. NATURE OF SERVICES & SCOPE

Our services are offered as motivational coaching, education, and instruction in self-hypnosis.

We do not provide:

Medical care
Mental health diagnosis
Psychotherapy
Counseling
Licensed healthcare services

Hypnosis is not a substitute for medical, psychological, or psychiatric treatment.

For pain management or health-related concerns, we require a written referral from a licensed medical, dental, or mental health professional. All other services are self-referral.

You remain fully responsible for your decisions, actions, and results.

5. NO GUARANTEES

No guarantees—explicit or implied—are made regarding outcomes or effectiveness. Hypnosis is a tool you use, not something done to you.

Results depend on many factors, including motivation, participation, and personal responsibility.

No refunds are issued for services rendered.

6. FEES & PAYMENT

Current pricing is available by calling 615-430-4735
Full payment is due at the time of booking
Accepted payments: cash, PayPal, Venmo, major credit cards
Checks are not accepted
Fees may change at any time without notice

7. SESSION DELIVERY (ONLINE & IN-PERSON)

Online Sessions

Sessions are delivered via PXch interactive video conferencing unless otherwise agreed. No app download is required.

You acknowledge and accept:

The inherent risks of internet-based communication
Possible interruptions beyond our control
Responsibility for your own technology and environment

In-Person Sessions & Travel

If in-person sessions are requested:

Local travel: $350/hour (minimum 1 hour each way) + session fee

Distance travel: $25,000/day + expenses (business-class airfare, mid-size+ rental car, 4-star+ accommodations)

All travel fees must be paid in advance. Client is responsible for providing a quiet, non-smoking environment.

8. BUSINESS HOURS & AFTER-HOURS SESSIONS

Regular session hours: Tuesday–Thursday, 10:00 AM–6:00 PM CST

After-hours or weekend sessions:

Subject to availability
Billed at 2× current rate
Must be mutually agreed upon

9. CANCELLATION, TARDINESS & NO-SHOW POLICY

Your appointment time is reserved exclusively for you.

Cancellation

48-hour notice required
Less than 48 hours = full session fee owed
Emergency exceptions may be considered at our discretion (documentation may be required)

Tardiness

More than 15 minutes late may result in cancellation.
Session fee still applies

No-Call / No-Show

Full session fee charged
No refunds or credits

10. PREPAID PACKAGES & UNUSED SESSIONS

Prepaid sessions are subject to the same cancellation rules
Unused sessions expire 90 days from payment unless otherwise stated
Package pricing honored for one year
Refunds (if applicable) are calculated at full single-session rates, not discounted package rates
No refunds after 90 days from payment

11. CONFIDENTIALITY & PRIVACY

All client communications are confidential except:

When disclosure is required by law
When there is risk of harm to yourself or others

We are not HIPAA-covered, but we maintain professional confidentiality standards.

Your information is never knowingly sold or shared.

12. RECORDING & ARCHIVING

We reserve the right to audio and/or video record sessions for:

Training
Quality control
Legal protection

Recordings are never publicly released without explicit written consent.

13. SMS & EMAIL COMMUNICATIONS

By opting in, you consent to receive:

Appointment reminders
Educational content
Occasional promotions

You may opt out at any time. Critical service messages may still be sent.

We comply with all applicable communication and data-privacy laws.

14. CLIENT RESPONSIBILITIES

You are responsible for:

A quiet, private, interruption-free environment
Securing pets, phones, and distractions
Functional internet, camera, microphone, and power

Failure to meet these conditions may result in forfeiture of the session without refund.

15. MINORS

Clients under 18 require written consent from a parent or legal guardian.

16. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

We are not liable for indirect, incidental, or consequential damages
Our maximum liability is limited to the amount paid for the session in question

17. INDEMNIFICATION

You agree to indemnify and hold harmless Roehm, LLC and its representatives from any claims arising from:

Your participation
Your decisions or actions
Your misuse of services

18. TERMINATION OF SERVICES

We reserve the right to refuse or terminate services at any time, for any reason, without obligation to continue.

19. DISPUTE RESOLUTION

Any dispute must first be submitted to:

Community Dispute Resolution Service or
A recognized arbitration board

All costs are the client’s responsibility. Litigation may only occur after arbitration is exhausted.

20. GOVERNING LAW & VENUE

This Agreement is governed by the laws of the State of Tennessee. Venue shall be the county in which Roehm, LLC operates.

21. SEVERABILITY & ENTIRE AGREEMENT

If any provision is deemed unenforceable, the remainder remains valid. This Agreement supersedes all prior communications or agreements.

22. CHANGES TO TERMS

We may update these Terms at any time. Continued use of services constitutes acceptance of updated terms.

23. FINAL ACKNOWLEDGEMENT

By registering, booking, or paying for services, you affirm that:

You are a legally competent adult
You understand hypnosis is voluntary
You accept full responsibility for your choices and outcomes